Wednesday, 26 September 2018

Getting Closer to the Customers, Prodia Launches Kontak Prodia 1-500-830


BANDUNG, 26 September 2018 - PT Prodia Widyahusada Tbk (ticker symbol: PRDA) officially launched Contact Prodia 1-500-830 to improve its services towards the loyal customers and communities. This launching ceremony was attended by Prodia Managing Director Dewi Muliaty, Prodia Operational & IT Director Andri Hidayat, Prodia Business & Marketing Director Indriyanti R. Sukmawati, Managing Director of PT Infomedia Nusantara (Infomedia) Niam Dzikri, Infomedia Marketing & Sales Director Andang Ashari, General Manager on Enterprise Service Segment Healthcare & Welfare Service Division of PT Telekomunikasi Indonesia Tbk (Telkom) Umar Dani, and Managements of Prodia, Infomedia, and Telkom.

Contact Prodia is an effort to get Prodia closer to the customers and communities. "Contact Prodia is one form of our responsibilities to the customers. Using Contact Prodia, communities and customers can get the latest information about Prodia easily and quickly. We always want to provide a better service and get closer to the customers," said Prodia Managing Director Dewi Muliaty in pers conference of Contact Prodia Grand Launching on Wednesday (26/9) at Merah Putih Infomedia Building, Bandung.

Contact Prodia can facilitate the customers and communities who need information about Prodia' s medical checkups, test type, products, reservation, online test result, latest events, and promotions. In addition, the customers can make a complaint, suggestion, and give advice to Prodia through Contact Prodia on 1-500-830.

Prodia has cooperated with PT Infomedia Nusantara, the subsidiary company of PT Telekomunikasi Indonesia Tbk (Telkom) in operating Contact Prodia. Managing Director of PT Infomedia Nusantara Niam Dzikri in his address stated that Infomedia will not only offer their best experience in supporting Prodia' s Contact Center, but also will commit to provide services with the latest technology and help Prodia provide the best services for their customers.

"Infomedia is the most trusted contact center service provider in Indonesia. Equipped with high quality technologies and human resources, we believe that Contact Prodia can be one of information sources about Prodia, which is fast and responsive, for our customers," said Prodia Operational & IT Director Andri Hidayat.

Prodia Marketing & Business Director Indriyanti R. Sukmawati added, "We have had some channels of communication for customers and communities to provide information about Prodia' s facilities and services, such as website: email: social media: Facebook, Twitter, and Instagram and e-Prodia. The launch of Contact Prodia will strengthen the previous existing communication services. Through Contact Prodia, the customers can ask and receive a prompt reply for every information about Prodia," said Indri.

e-Prodia facility is an online registration, payment, and receiving result system for Prodia' s customers. This facility accommodates the customers' needs to register, choose the desired type of checkups, determine the check-up location, and make the payment in their favor. The online Registration, Payment, and Result System are accessible through PC, tablet, iPad, and cellphone. Since established 45 years ago, customers are Prodia' s main priority. Facilities and services provided for the customers include e-Prodia, Prodia Customer Club (PCC), educational series brochures, and Smartliving health magazine.

In early 2018 Prodia has also launched Anatomic Pathology Laboratory, located in National Referral Center of Prodia Laboratory at Jl. Kramat Raya No. 150, Jakarta. Anatomic Pathology Laboratory is a clinical laboratory specialized in providing tests on human tissue specimen (histopathology), body fluid sample (cytopathology), and protein expressions in the tissue or in human cells (immunohistochemistry). These tests are the gold standard for disease diagnosis. Prodia' s Anatomic Pathology Laboratory is also integrated into the molecular pathology to support the precision medicine. Moreover, the laboratory is also equipped with information system and an advanced technology.

Prodia also has launched several new tests such as gene mutation test EGFR ctCDNA and EGFR Mutation T790M ultrasensitive test for the treatment of lung cancer, ProHealthy Gut for intestinal health checkup, ProSafe for non-invasive prenatal testing (NIPT), which is a prime diagnostic test to detect down syndrome during pregnancy, and referral cooperation for Telomere Analysis to provide information on human biological age. Prodia is the pioneer of clinical laboratory in Indonesia that serves the latest medical tests.


About PT Prodia Widyahusada Tbk

Prodia Clinical Laboratory was initially established in Solo on 7 May 1973 by a group of idealist pharmacists. From the very first, Dr. Andi Widjaja, MBA along with the other founders have been committed to present the best test results with wholehearted services.

As the market leader, since 2012 Prodia has been the only laboratory and clinic in Indonesia accredited by the College of American Pathologists (CAP). It implies that Prodia' s test results are equal in quality to those obtained from other international laboratories.

On 7 December 2016, the Indonesia Stock Exchange officially listed the initial public offering of Prodia as the 15th issuer in 2016, with the ticker symbol 'PRDA' . In that corporate action, Prodia offered 187.5 million shares. Accordingly, the fund raised from the Company' s initial public offering (IPO) was Rp1.22 trillion.

Currently, Prodia has had the service network that incorporates 289 outlets, consisting of 141 clinical laboratories across 33 provinces and 121 cities in Indonesia, Prodia Health Care (PHC) - a personalized medicine-based wellness clinic - and specialty clinics, including Prodia Children' s Health Centre (PCHC), Prodia Women' s Health Centre (PWHC), and Prodia Senior Health Centre (PSHC).

For further information, please contact:

Marina Eka Amalia

Legal Head & Corporate Secretary

PT Prodia Widyahusada Tbk

Ph. +62-21-3144182 ext 3816


Magdalena Vandry

Investor Relation Head

PT Prodia Widyahusada Tbk

Ph. +62-21-3144182 ext 3775