Prodia for Doctor

A doctor is a highly skilled medical professional who diagnoses and treat patients. 

Doctors can access the Prodia for Doctor application through the following steps: 

1. Download the Prodia for Doctor application available on the Play Store (for Android) or the App Store (for iOS); 
2. Select “Registration,” then enter your name, title, phone number, email address, and password; 
3. Read and agree to the Terms and Conditions applicable to the Prodia for Doctor application; 
4. Check the inbox of your registered email for verification; 
5. Once registered, doctors can log into the Prodia for Doctor application but cannot yet “Make Referrals” or use “Live Chat.” 

Please do not use special characters such as ', &, *, @, #, /, \, |, etc. as they may affect the validation process run by system. The only acceptable characters are . , (,), and -. 

Below are the advantages of using the Prodia for Doctor application: 

1. Easy referrals for patients to take tests at Prodia; 
2. Patients’ examination results are available in graphs of trends; 
3. Honorarium provision as per the Terms and Conditions of Live Chat if joining “Live Chat.” 

Below are the steps to “Make Referrals”: 

1. To use Live Chat, provide the necessary details such as Sex, Date of Birth, Educational Background, ID number, Specialty, Employment History, Member Identification Number (NPA), and Address of Doctor’s Office from which you use Live Chat (License to Practice/SIP, Number of SIP, validity period of SIP, and doctor’s office address); 
2. Once all details are filled out, wait for account verification by Prodia for 1x24 hours to use the “Make Referral” feature; 
3. Once verified, the “Make Referral” feature will be active and accessible; 
4. Open the “Make Referral” feature, then select “Examination” whose referral is to be given to a patient and add it to the bag; 
5. Input the referred patient’s data which include their name, sex, date of birth, email address, and phone number; 
6. Click “Make Referral” and a “Referral Code” will be sent to the patient via email. 

You can check your account verification status via the email you received or the Prodia for Doctor application. If after 1x24 hours your account still has yet to be verified, please contact Prodia’s PIC or contact us via Contact Prodia 1500 830. 

To use Live Chat, provide the necessary details such as Sex, Date of Birth, Educational Background, ID number, Specialty, Employment History, Member Identification Number (NPA), and Address of Doctor’s Office from which you use Live Chat (License to Practice/SIP, Number of SIP, validity period of SIP, and doctor’s office address). 

No. If you only enter the details required to use the “Make Referral” feature, you can only use the feature. The same applies to “Live Chat.” If you wish to use both, please fill out the required details for both features. 

You can only input 1 address for “Live Chat” and 3 addresses for the “Make Referral” feature. All of these addresses must be compliant with the issued SIP. 

You can modify, change, or even add a new doctor’s office address through “Account-Manage Doctor’s Office.” If the number of addresses exceeds the abovementioned limit, you need to deactivate an address before adding a new one. 

You can input a similar address for the “Make Referral” and “Live Chat features.” 

You can revise incorrect data through “Account-Edit.” However, you cannot change your Doctor’s ID, name, and email. 

Doctor can access the downloaded patient’s examination results in the local storage folder in PDF format on the Prodia for Doctor application. 

You can access the previous examination results given that they are Online Results. 

Patients cannot make payments on the application. Patients can make such a transaction via the Prodia Mobile application or directly at the Prodia branch. 

There are no specific criteria to meet for doctors to make referrals. General practitioners and specialists can use the “Make Referral” feature as long as it is suitable for the patient’s condition. 

Patients may request a referral by visiting the relevant doctor’s office or via the “Chat with a Doctor” feature on the Prodia Mobile application. 

You can give referrals to patients whenever deemed necessary by you and your patients. 

You need to fill out the data only for the first referral. You only need to access “Select Patient” if you wish to make another referral for the same patient. 

There is no age limit for the patients who receive a referral made via the Prodia for Doctor application. All age groups from newborn to old age can receive a referral via the application. 

Referrals can be made for over 1,000 examinations, comprising laboratory and non-laboratory tests. 

Patients can only be referred to Prodia branches through the Prodia for Doctor application. 

If patients do not receive the “Referral Code” email, they should ask for the “Referral Code” from their doctor which can be given via SMS or WhatsApp. 

Patients with a referral from other doctors can be directed to access the “Order” feature on the Prodia Mobile application and enter the name of the doctor indicated on the referral or upload the relevant referral thereto. 

Examination results can be accessed on the “Examination Results” feature of the application. 

Doctors can join Live Chat from Monday – Sunday and during National Holidays from 04:00 – 00:00 Western Indonesian Time (WIB). 

Doctors can propose a change to their schedule on Live Chat for 3 months in line with the terms provided in the Terms and Conditions of Live Chat. 

Doctors can select or decide the duration during which they are active on Live Chat as desired. 

For the time being, there is no time limit for a session with a patient. However, doctors may determine the time limit by taking into account the patient’s needs. 

Doctors may end a session with a patient on Live Chat after the patient stop responding for 15 minutes. Before ending a session, doctors must send a brief response indicating the session’s conclusion. 

If there are still patients on the chat list during the session’s conclusion, doctors may press the “Off” button on the top right corner of the screen. Before doing so, doctors must end all ongoing chats. 

There are three 3 tabs on Live Chat, namely New Chats (newly received chats), Active Chats (chats that are still ongoing), and Ended Chats (chats that have been concluded). To know the number of new chats received, doctors can see the New Chats tab. 

Yes, by notifying the appointed Prodia’s PIC at a maximum 1 day before taking such a leave. 

Doctors can resign from Live Chat upon the expiry of their work contract. If they resign before such a date, the provisions regarding work contract termination indicated on the Terms and Conditions of Live Chat shall apply. 

Doctors will be deemed to have resigned if they have not been active on Live Chat and do not provide any forms of confirmation to the appointed Prodia’s PIC for 1 week starting from the request for resignation or after the delivery of letter of notification via the registered email.