Prodia is committed to environmentally friendly operations in accordance with regulations and sustainability principles. All waste, both medical and non-medical, is managed responsibly and adheres to strict standards. Liquid waste is treated through a Wastewater Treatment Plant (WWTP), while hazardous and infectious medical waste, such as syringes, bandages, biological materials, waste contaminated with pathogens, and used chemical or reagent packaging, is handed over to a licensed third party for disposal in accordance with regulations and under the supervision of the relevant authorities. For non-medical waste, such as paper, plastic, and domestic waste, Prodia applies the 3R principle (Reduce, Reuse, Recycle) before disposal at the final disposal site.

In addition to waste management, Prodia also reduces the environmental impact of its daily operations through the use of energy-efficient electronic devices, regulating clean water consumption, reducing paper use, and utilizing biodegradable materials. Several branches have adopted basic green building principles, emphasizing energy efficiency, water conservation, and consistent implementation of 3R practices.

These efforts not only focus on waste, but also aim to reduce the company's carbon footprint, reduce energy consumption, and lower greenhouse gas (GHG) emissions. All initiatives are implemented with the active participation of all employees, who play a role in creating an environmentally friendly work culture. Furthermore, this commitment is outlined in Prodia's Sustainability Blueprint 2024–2030, which serves as a strategic guide targeting sustainable waste management, energy efficiency, GHG reduction, and the development of future green innovations.

Through these steps, Prodia is determined to create more responsible operations and make a real contribution to supporting environmental sustainability and climate change mitigation.

Prodia implements employment practices in accordance with applicable laws and regulations, while striving to provide best practices in human resource management, as employees are a vital asset that determines business success.

In the area of ​​Occupational Health and Safety (OHS), Prodia is committed to creating a safe, healthy, and comfortable work environment for all employees. To this end, Prodia has an OHS policy that is consistently formulated, implemented, and monitored to comply with labor standards and related regulations. This policy has the full support of the Board of Directors and is disseminated to all stakeholders, especially employees.

Awareness of the importance of occupational safety is continuously enhanced through various internal programs that adhere to OHS regulations, including training to strengthen safety awareness. Prodia also implements an Occupational Health and Safety Management System (SMK3), which is periodically evaluated by external parties to ensure its effectiveness.

Prodia is committed to continuously contributing to social and community development, particularly in the areas of health and education. This commitment is exemplified through various health screening programs, support for scientific research, and educational development initiatives in the medical and biomedical fields.

Thalassemia Screening

The thalassemia screening program is one of Prodia's social initiatives focused on public health. Thalassemia, a catastrophic disease caused by a blood disorder, requires early detection for appropriate treatment. Through this program, Prodia helps communities in various regions in Indonesia recognize the signs of thalassemia and raises awareness about the importance of early screening. The thalassemia screening program remains active and represents Prodia's tangible contribution to the health sector.

Dementia Screening

In 2026, Prodia relaunched its free dementia screening program for 20,000 participants aged over 50 years old, as a response to the strong public enthusiasm and participation demonstrated during the 2024–2025 implementation period, which successfully reached nearly 40,000 participants across Indonesia. Through this program, participants undergo initial screening using the AD-8-INA questionnaire, followed by a MOCA-INA assessment conducted by Prodia physicians for individuals identified as having indications of cognitive impairment. Participants whose results indicate an “at-risk” score are subsequently referred for further examination and consultation with neurologists or geriatric internal medicine specialists at Prodia Senior Health Centres located in Jakarta, Surabaya, and Makassar.

Prodia Education and Research Institute (PERI)

Founded on July 14, 2006, PERI serves as a leading education and research center in medicine and health. Under the direction of the Advisory Committee and Executive Committee, PERI runs various flagship programs, including::

• International Scientific Publications: Since 2009, PERI has published The Indonesian Biomedical Journal, which focuses on cellular and molecular biomedical research, with an average of 10 articles per issue. This journal is indexed in Scopus.
• Postgraduate Scholarship Program: Since 2017, PERI has supported 10 postgraduate students in health sciences annually.
• Research Fund for Health: Since 2017, PERI has funded three research projects annually.
• Prodia Scientific Community Forum (MIP): A bimonthly forum that serves as a platform for employees and sister companies to share knowledge and scientific developments, with speakers from various scientific fields.

Through these initiatives, Prodia affirms its commitment to supporting public health, promoting educational advancement, and strengthening medical and biomedical research to achieve a more inclusive and sustainable healthcare system. More information about PERI can be found at https://prodia.institute/

Other Social and Community Activities

Prodia actively carries out various social and community activities, through donations and other forms of support tailored to the characteristics and needs of communities in each region. This involves Prodia branches throughout Indonesia, ensuring that social contributions are more targeted and provide tangible benefits to local communities.

Customers are Prodia's top priority. Prodia is committed to ensuring that each of its products and services delivers maximum customer satisfaction, building a loyal customer base that supports the sustainability of its business.

• Teleconsultation Services

  Utilizing online medical technology, or telemedicine, Prodia provides teleconsultation services to make it easier for customers to consult about their health conditions without having to visit Prodia. If further treatment is required, a doctor will provide a referral tailored to the customer's condition, such as providing an introduction to Prodia's examinations, vaccinations, and prescriptions. This teleconsultation service is available at licensed Prodia branches and is also available to regular customers at Prodia clinics.

• Home Service

  Through Home Service, Prodia makes it easy for customers to collect samples at their preferred location (Anywhere Services). The collection process is carried out in accordance with applicable health protocols. Customers can place orders through the U by Prodia app, “Kontak Prodia”, or at the nearest branch.

• "Kontak Prodia" 1500 830

  Prodia has established “Kontak Prodia” 1500 830 (Contact Center) to improve service to loyal customers and the public. “Kontak Prodia” can serve customers and the public who need the latest information about Prodia. Furthermore, customers can submit complaints, suggestions, and feedback to Prodia through Contact Prodia 1500 830. “Kontak Prodia” strengthens existing communication services. With “Kontak Prodia”, customers can quickly get answers to the information they need.

• Tanya Prodia (TANIA)

  Prodia has also launched the Ask Prodia (TANIA) chatbot, which operates 24 hours a day and can be accessed online via WhatsApp 08551500830, Telegram, Facebook Messenger, and the Prodia website. TANIA is Prodia's online virtual personal assistant. With TANIA, customers can easily obtain the latest information about Prodia anywhere and anytime.

• Online Registration and Payment via U by Prodia

  Through the U by Prodia app, customers can easily register and pay for health check-ups online without having to queue at a branch. Furthermore, the app is equipped with various integrated health features, such as a Health Plan to help achieve a healthier lifestyle with personalized guidance, Met-U to measure and monitor the risk of metabolic disorders, and Lab Tests, which allow ordering laboratory tests and medical check-ups, including Home Service, with results instantly available on the App Store and Play Store.

• Prodia Customer Club

  The Prodia Customer Club (PCC) is a membership award given to loyal Prodia customers as a token of appreciation from management. These customers are selected for their loyalty and contribution to the development of the Prodia Clinical Laboratory. PCC members enjoy a variety of special benefits, including reduced laboratory test fees, regular health information through educational brochures and the Smartliving magazine, discount vouchers available for family and friends, and more.

• Prodia Poin (P-Poin)

  As a token of appreciation for loyal customers, Prodia offers Prodia Points (P-Poin), a loyalty program that provides various benefits every time you receive a check-up at Prodia. Furthermore, Prodia also offers Premium Services designed to provide a more exclusive, personalized, and comfortable experience, making every visit more enjoyable and increasing customer satisfaction in maintaining their health.

• Customer Complaints Mechanism

  Prodia recognizes that customer trust is a key requirement for achieving business success and maintaining business continuity. Therefore, to maintain customer trust, the Company remains open to communication with its customers. Customers can submit complaints or provide input, criticism, or suggestions through the official communication channels provided for customers and the general public.

Prodia has developed the 2024-2030 Sustainability Blueprint (hereinafter referred to as the “Sustainability Blueprint”) as a guide to managing and addressing sustainability issues in alignment with the Company’s business. The preparation of the Sustainability Blueprint emphasizes compliance with regulations and laws while considering the principles of Corporate Social and Environmental Responsibility (CSER) based on ISO 26000 Guidance on Social Responsibility to support the achievement of the Sustainable Development Goals (SDGs).

In the Sustainability Blueprint, Prodia implements a Sustainability Policy and Sustainability Strategy to ensure the best healthcare services for all customers. These Sustainability Policy and Strategy are divided into 4 PRO-D-I-A. pillars. The Sustainability Pillars are developed based on risk analysis, strategies, business opportunities, and the Company’s initiatives.

• PROMOTING HEALTHCARE SERVICES FOR ALL

  Providing the best and most trusted service to customers through quality-oriented services that align with the spirit of scientific development. Through this pillar, Prodia ensures services that support health and welfare for all.

• DEVELOPING GOOD CORPORATE GOVERNANCE

  Building governance with integrity and sustainability by prioritizing compliance with applicable laws and regulations.Through this pillar, Prodia implements governance principles and business ethics standards for employees.

• INVOLVING PEOPLE

  Improving the health and welfare of employees and the community through employee development and education programs, as well as sustainable community empowerment. Through this pillar, Prodia ensures a healthy, comfortable, inclusive, and fair work environment while engaging stakeholders to ensure sustainability.

• ACTUALIZING SUSTAINABLE ENVIRONMENT

  Enhancing sustainable and responsible environmental management in accordance with relevant standards and regulations in healthcare business processes. Through this pillar, Prodia strives to minimize negative impacts on the environment.